Storytrace

Support

Last updated: 17 August 2026

Storytrace is made by one person. There is no ticket queue and no support bot — your message lands in a real inbox, and the person who reads it is the person who wrote the app.

Write to us

The fastest way, and the one that always works:

guillaumehervouetso44@gmail.com

If your device has no mail app set up, use the form below instead — it does the same thing.

Or use the form

Your email — so we can answer you What is this about? Something is broken A billing or subscription problem A mistake in the content A complaint Something else Device and app version — optional, but it saves a round trip Your message Send

Your email address is used to answer you, and for nothing else. It is never added to a mailing list, because there is no mailing list.

What we can actually help with

• Something is broken. Tell us what you did and what happened. A screenshot helps more than a description.
• A mistake in the content. Storytrace makes factual claims, so it can be factually wrong. If you can point at a source, we will correct it and say so.
• Lost access after reinstalling or changing phone. Open the app, go to the subscription screen and tap Restore. Your access follows your App Store or Google Play account, not your device, so it comes back on its own. If it does not, write to us.

Billing, refunds and cancellations

We never see your card, and we cannot charge, refund or cancel anything ourselves — the store does all of it. So those requests have to go to the store, not to us:

• Apple: support.apple.com/billing — or, in Settings, tap your name → Subscriptions.
• Google Play: Play Store → Payments & subscriptions.

Write to us anyway if something looks wrong. We cannot press the button, but we can tell you which one it is.

How fast we answer

One person, in France, usually within two working days. If you have not heard back after a week, your message went missing — send it again rather than assume you were ignored.